ADECKENYA – HIRING CUSTOMER SERVICE REPRESENTATIVE

Job Overview:

We’re seeking a dynamic and highly motivated individual to join our team as a Customer Service Representative. As the voice of our company, you’ll play a crucial role in delivering exceptional customer experiences. If you possess excellent communication skills, a customer-centric mindset, and are adept at handling voice call center responsibilities, we want you on board.

Job Level: Entry-Level/Associate

Qualifications & Requirements:

1. Relevant Experience:

• 1-2 years of Voice Call Center Experience:
  • Proven track record in voice call center operations or customer service roles.

2. Language Proficiency:

• Fluent in English:
  • Exceptional command of spoken and written English.

3. Medical Terminology:

• Understanding of Medical Terms:
  • Proficiency in comprehending medical terminologies for effective communication.

4. Research & Navigation Skills:

• Internet Research Proficiency:
  • Capability to conduct internet research and navigate various websites.

5. Organizational Skills:

• Time-Management & Organization:
  • Strong organizational skills and the ability to manage time effectively.

6. Technical Skills:

• Microsoft Office Proficiency:
  • Working knowledge of Microsoft Office tools.

Flexibility & Location:

• Shift Flexibility:
  • Must be flexible to accommodate varying shift schedules, including night shifts.
• Location:
  • Candidates must reside in or be willing to relocate to Kitengela, Athi River, or Mlolongo.

Application Process:

Submit your detailed PDF CV and Application Letter to kenya@adec-innovations.com. For queries, contact us on WhatsApp at 0788182380.

#CustomerService #JobOpportunity #CustomerExperience #HiringNow #CareerWithADECKenya

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EXPERT TIPS TO BE A SUCCESSFUL APPLICANT

1. Craft a Compelling Resume:

Ensure your resume highlights relevant call center experience and emphasizes strong communication skills. Quantify achievements where possible.

2. Showcase Language Proficiency:

In your application, showcase your proficiency in the English language through a well-structured cover letter, emphasizing your ability to communicate effectively.

3. Highlight Medical Terminology Knowledge:

Demonstrate your familiarity with medical terminologies in your cover letter. Share instances where your understanding of medical terms contributed to positive customer interactions.

4. Detail Your Research & Navigation Skills:

Provide examples of instances where your internet research skills played a crucial role in problem-solving or enhancing customer satisfaction.

5. Organizational Skills Matter:

Emphasize your organizational skills by sharing experiences where effective time-management contributed to achieving targets or delivering exceptional service.

6. Spotlight Technical Proficiency:

Highlight your proficiency in Microsoft Office tools. Specify how this skill has been beneficial in your previous roles.

7. Showcase Shift Flexibility:

Demonstrate your flexibility by sharing experiences of successfully adapting to different shift schedules. Flexibility is key in the dynamic customer service environment.

8. Address Relocation Readiness:

If you are not local, assure the recruiter of your readiness to relocate. Share your enthusiasm for becoming an integral part of the local community.

9. Tailor Your Application:

Customize your application for ADECKenya to align with the company’s values and customer-centric approach. Show that you understand and resonate with our mission.

10. Confidence in Communication:

During interviews, exude confidence in your communication skills. Practice common call center scenarios to showcase your ability to handle diverse customer interactions.

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FREQUENTLY ASKED QUESTIONS

1. What is the preferred mode of application?

Answer: Applicants are required to submit a PDF CV and an Application Letter to kenya@adec-innovations.com.

2. Are remote positions available?

Answer: Currently, the position requires candidates to be located in or willing to relocate to Kitengela, Athi River, or Mlolongo.

3. Is prior medical terminology knowledge mandatory?

Answer: While not mandatory, a basic understanding of medical terms is beneficial for effective communication in this role.

4. Can I apply if I don’t have call center experience?

Answer: The role prefers candidates with 1-2 years of call center experience, but exceptional communication skills will also be considered.

5. What shifts are involved?

Answer: Flexibility is key, including night shifts. The specific shifts will be communicated during the interview process.

6. Is WhatsApp the only mode of contact?

Answer: For application-related queries, WhatsApp is preferred at 0788182380. Formal communication will follow via email.

7. How soon will the selected candidate start?

Answer: The start date will be communicated during the final stages of the selection process.

8. Are there growth opportunities within the company?

Answer: ADECKenya is committed to fostering employee growth. Opportunities for career advancement exist based on performance.

9. What is the company culture like?

Answer: ADECKenya values a customer-centric and collaborative culture. Our team is dedicated to delivering excellence in every customer interaction.

10. How can I stand out during the application process?

Answer: Tailor your application, emphasizing relevant skills and experiences. Showcase a genuine passion for delivering exceptional customer service.

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SAMPLE COVER LETTER

Dear Hiring Team,

I am writing to express my interest in the Customer Service Representative position at ADECKenya. With a solid background in voice call center operations, I bring a proven track record of delivering exceptional customer experiences.

1. Customer-Centric Approach: In my previous role at XYZ Call Center, I consistently demonstrated a customer-centric approach, handling diverse customer inquiries with professionalism and empathy. My commitment to providing top-notch service aligns seamlessly with ADECKenya’s values.

2. Language Proficiency: Fluent in English, both spoken and written, I am confident in effectively communicating with customers to address their needs. Clear communication is essential in ensuring positive interactions, a skill I have honed through years of experience.

3. Medical Terminology Knowledge: Having worked in a healthcare-related call center, I have a solid understanding of medical terminologies. This knowledge has proven invaluable in swiftly addressing customer queries and concerns.

4. Research & Navigation Skills: I am adept at conducting internet research and navigating various platforms to provide accurate and timely information. This skill has contributed to enhanced customer satisfaction and issue resolution.

5. Flexibility and Relocation: Understanding the dynamic nature of customer service, I am flexible and open to accommodating different shift schedules, including night shifts. Additionally, I am excited about the opportunity to relocate to Kitengela, Athi River, or Mlolongo.

I am eager to contribute my skills to ADECKenya and become an integral part of the team. Thank you for considering my application. I look forward to the opportunity to further discuss how my experience aligns with the needs of your team.

Sincerely, [Your Name]