Full Time



Job Overview:

We’re seeking a dynamic and highly motivated individual to join our team as a Customer Service Representative. As the voice of our company, you’ll play a crucial role in delivering exceptional customer experiences. If you possess excellent communication skills, a customer-centric mindset, and are adept at handling voice call center responsibilities, we want you on board.

Job Level: Entry-Level/Associate

Qualifications & Requirements:

1. Relevant Experience:

  • 1-2 years of Voice Call Center Experience:
    • Proven track record in voice call center operations or customer service roles.

2. Language Proficiency:

  • Fluent in English:
    • Exceptional command of spoken and written English.

3. Medical Terminology:

  • Understanding of Medical Terms:
    • Proficiency in comprehending medical terminologies for effective communication.

4. Research & Navigation Skills:

  • Internet Research Proficiency:
    • Capability to conduct internet research and navigate various websites.

5. Organizational Skills:

  • Time-Management & Organization:
    • Strong organizational skills and the ability to manage time effectively.

6. Technical Skills:

  • Microsoft Office Proficiency:
    • Working knowledge of Microsoft Office tools.

Flexibility & Location:

  • Shift Flexibility:
    • Must be flexible to accommodate varying shift schedules, including night shifts.
  • Location:
    • Candidates must reside in or be willing to relocate to Kitengela, Athi River, or Mlolongo.

Application Process:

Submit your detailed PDF CV and Application Letter to For queries, contact us on WhatsApp at 0788182380.

#CustomerService #JobOpportunity #CustomerExperience #HiringNow #CareerWithADECKenya


1. Craft a Compelling Resume:

Ensure your resume highlights relevant call center experience and emphasizes strong communication skills. Quantify achievements where possible.

2. Showcase Language Proficiency:

In your application, showcase your proficiency in the English language through a well-structured cover letter, emphasizing your ability to communicate effectively.

3. Highlight Medical Terminology Knowledge:

Demonstrate your familiarity with medical terminologies in your cover letter. Share instances where your understanding of medical terms contributed to positive customer interactions.

4. Detail Your Research & Navigation Skills:

Provide examples of instances where your internet research skills played a crucial role in problem-solving or enhancing customer satisfaction.

5. Organizational Skills Matter:

Emphasize your organizational skills by sharing experiences where effective time-management contributed to achieving targets or delivering exceptional service.

6. Spotlight Technical Proficiency:

Highlight your proficiency in Microsoft Office tools. Specify how this skill has been beneficial in your previous roles.

7. Showcase Shift Flexibility:

Demonstrate your flexibility by sharing experiences of successfully adapting to different shift schedules. Flexibility is key in the dynamic customer service environment.

8. Address Relocation Readiness:

If you are not local, assure the recruiter of your readiness to relocate. Share your enthusiasm for becoming an integral part of the local community.

9. Tailor Your Application:

Customize your application for ADECKenya to align with the company’s values and customer-centric approach. Show that you understand and resonate with our mission.

10. Confidence in Communication:

During interviews, exude confidence in your communication skills. Practice common call center scenarios to showcase your ability to handle diverse customer interactions.


1. What is the preferred mode of application?

Answer: Applicants are required to submit a PDF CV and an Application Letter to

2. Are remote positions available?

Answer: Currently, the position requires candidates to be located in or willing to relocate to Kitengela, Athi River, or Mlolongo.

3. Is prior medical terminology knowledge mandatory?

Answer: While not mandatory, a basic understanding of medical terms is beneficial for effective communication in this role.

4. Can I apply if I don’t have call center experience?

Answer: The role prefers candidates with 1-2 years of call center experience, but exceptional communication skills will also be considered.

5. What shifts are involved?

Answer: Flexibility is key, including night shifts. The specific shifts will be communicated during the interview process.

6. Is WhatsApp the only mode of contact?

Answer: For application-related queries, WhatsApp is preferred at 0788182380. Formal communication will follow via email.

7. How soon will the selected candidate start?

Answer: The start date will be communicated during the final stages of the selection process.

8. Are there growth opportunities within the company?

Answer: ADECKenya is committed to fostering employee growth. Opportunities for career advancement exist based on performance.

9. What is the company culture like?

Answer: ADECKenya values a customer-centric and collaborative culture. Our team is dedicated to delivering excellence in every customer interaction.

10. How can I stand out during the application process?

Answer: Tailor your application, emphasizing relevant skills and experiences. Showcase a genuine passion for delivering exceptional customer service.


Dear Hiring Team,

I am writing to express my interest in the Customer Service Representative position at ADECKenya. With a solid background in voice call center operations, I bring a proven track record of delivering exceptional customer experiences.

1. Customer-Centric Approach: In my previous role at XYZ Call Center, I consistently demonstrated a customer-centric approach, handling diverse customer inquiries with professionalism and empathy. My commitment to providing top-notch service aligns seamlessly with ADECKenya’s values.

2. Language Proficiency: Fluent in English, both spoken and written, I am confident in effectively communicating with customers to address their needs. Clear communication is essential in ensuring positive interactions, a skill I have honed through years of experience.

3. Medical Terminology Knowledge: Having worked in a healthcare-related call center, I have a solid understanding of medical terminologies. This knowledge has proven invaluable in swiftly addressing customer queries and concerns.

4. Research & Navigation Skills: I am adept at conducting internet research and navigating various platforms to provide accurate and timely information. This skill has contributed to enhanced customer satisfaction and issue resolution.

5. Flexibility and Relocation: Understanding the dynamic nature of customer service, I am flexible and open to accommodating different shift schedules, including night shifts. Additionally, I am excited about the opportunity to relocate to Kitengela, Athi River, or Mlolongo.

I am eager to contribute my skills to ADECKenya and become an integral part of the team. Thank you for considering my application. I look forward to the opportunity to further discuss how my experience aligns with the needs of your team.

Sincerely, [Your Name]

To apply for this job email your details to

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