Taita Hills Safari Resort & Spa Job Opportunities

Introduction

Welcome to Taita Hills Safari Resort & Spa, a premier destination nestled at the entrance of the Taita Hills Sanctuary in South Eastern Kenya. Our resort is an architectural marvel, featuring 60 luxurious rooms and two suites, each with a private balcony offering breathtaking views. Our rich history, showcased through a dedicated museum displaying World War 1 memorabilia, makes us a unique and memorable destination for both leisure and business travelers.

Located just 400 km from Nairobi and 200 km from Mombasa, Taita Hills Safari Resort & Spa is easily accessible. A private charter flight from Nairobi lands directly at our airstrip in just one hour, while a 30-minute flight from Mombasa brings guests to our doorstep. For those preferring to drive, we are a convenient three-hour drive from Mombasa and a six-hour drive from Nairobi on well-maintained tarmac roads.

We are currently seeking experienced professionals to join our team in the following managerial roles:

1. Assistant Front Office Manager
2. Assistant Housekeeper
3. Assistant Engineer
4. Workshop Manager
5. HR Officer

If you are passionate about hospitality and have a minimum of five years of relevant experience, we invite you to explore these exciting opportunities.

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1. Assistant Front Office Manager – Taita Hills Safari Resort & Spa – South Eastern Kenya

Job Summary

The Assistant Front Office Manager plays a critical role in ensuring the smooth operation of the front office at Taita Hills Safari Resort & Spa. This position requires a dynamic individual who can manage a team of front desk staff, provide exceptional guest service, and maintain the highest standards of hospitality.

Key Responsibilities

• Guest Services: Oversee all front office operations, ensuring that guests receive a warm welcome and a seamless check-in/check-out experience.
• Team Management: Supervise and train front office staff, ensuring they provide excellent customer service and adhere to resort policies.
• Reservation Management: Coordinate with the reservations department to manage room allocations and ensure that all guest requests are met.
• Problem Resolution: Address and resolve any guest complaints or issues promptly and professionally.
• Reporting: Prepare and present regular reports on front office operations to the Front Office Manager.

Qualifications and Skills

• Experience: Minimum of five years in a front office management role within the hospitality industry.
• Skills: Strong leadership, communication, and interpersonal skills. Proficiency in hotel management software is essential.
• Keywords: Assistant Front Office Manager, hospitality management, guest services, team management, South Eastern Kenya.

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2. Assistant Housekeeper – Taita Hills Safari Resort & Spa – South Eastern Kenya

Job Summary

As an Assistant Housekeeper, you will support the Head Housekeeper in maintaining the highest standards of cleanliness and presentation throughout the resort. This role is vital in ensuring that every guest enjoys a comfortable and pleasant stay at Taita Hills Safari Resort & Spa.

Key Responsibilities

• Supervision: Oversee the daily operations of the housekeeping department, including the cleaning of guest rooms, public areas, and laundry services.
• Training: Train and mentor housekeeping staff to ensure consistency in cleanliness and service standards.
• Inventory Management: Monitor and manage inventory of cleaning supplies and linen, ensuring that stock levels are maintained.
• Quality Control: Conduct regular inspections of guest rooms and public areas to ensure they meet resort standards.
• Collaboration: Work closely with other departments, such as maintenance and front office, to address any housekeeping-related issues.

Qualifications and Skills

• Experience: Minimum of five years in a housekeeping supervisory role within the hospitality industry.
• Skills: Attention to detail, leadership, and organizational skills. Knowledge of housekeeping software is a plus.
• Keywords: Assistant Housekeeper, housekeeping management, cleanliness standards, inventory management, South Eastern Kenya.

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3. Assistant Engineer – Taita Hills Safari Resort & Spa – South Eastern Kenya

Job Summary

The Assistant Engineer at Taita Hills Safari Resort & Spa is responsible for maintaining the physical infrastructure of the resort. This role involves overseeing repair and maintenance activities, ensuring that all facilities are in excellent working condition.

Key Responsibilities

• Maintenance: Supervise and coordinate all maintenance activities, including plumbing, electrical, and HVAC systems.
• Project Management: Assist in the planning and execution of renovation and upgrade projects within the resort.
• Safety Compliance: Ensure that all maintenance work is conducted in compliance with safety regulations and industry standards.
• Equipment Management: Monitor and maintain all engineering tools and equipment, ensuring they are in good working order.
• Team Leadership: Lead and train a team of maintenance staff, ensuring they perform their duties efficiently.

Qualifications and Skills

• Experience: Minimum of five years in an engineering or maintenance role within the hospitality industry.
• Skills: Technical expertise in building systems, leadership, and problem-solving skills.
• Keywords: Assistant Engineer, maintenance management, facility management, safety compliance, South Eastern Kenya.

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4. Workshop Manager – Taita Hills Safari Resort & Spa – South Eastern Kenya

Job Summary

The Workshop Manager oversees the operations of the resort’s workshop, ensuring that all vehicles, machinery, and equipment are well-maintained and operational. This role is crucial for the smooth functioning of the resort’s logistical and maintenance activities.

Key Responsibilities

• Workshop Operations: Manage the day-to-day operations of the workshop, including scheduling repairs and maintenance tasks.
• Team Supervision: Lead and supervise a team of mechanics and technicians, ensuring they adhere to safety and quality standards.
• Inventory Control: Manage the inventory of spare parts and tools, ensuring that the workshop is adequately stocked.
• Budget Management: Monitor and manage the workshop’s budget, ensuring cost-effective operations.
• Vendor Coordination: Liaise with external vendors for the procurement of parts and services as needed.

Qualifications and Skills

• Experience: Minimum of five years in a workshop management role, preferably within the hospitality or logistics sector.
• Skills: Leadership, technical expertise, and budget management skills.
• Keywords: Workshop Manager, mechanical engineering, workshop operations, inventory control, South Eastern Kenya.

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5. HR Officer – Taita Hills Safari Resort & Spa – South Eastern Kenya

Job Summary

The HR Officer at Taita Hills Safari Resort & Spa is responsible for managing all human resource functions, including recruitment, employee relations, and compliance with labor laws. This role is vital in fostering a positive work environment and ensuring the well-being of all employees.

Key Responsibilities

• Recruitment: Oversee the recruitment process, including job postings, interviews, and onboarding of new employees.
• Employee Relations: Manage employee relations, including conflict resolution, performance management, and disciplinary actions.
• Compliance: Ensure that all HR practices comply with local labor laws and regulations.
• Training and Development: Coordinate employee training and development programs to enhance skills and performance.
• Payroll Management: Assist in the preparation and processing of payroll, ensuring accuracy and timeliness.

Qualifications and Skills

• Experience: Minimum of five years in a human resources role within the hospitality industry.
• Skills: Strong interpersonal, communication, and organizational skills. Proficiency in HR software is essential.
• Keywords: HR Officer, human resources management, employee relations, compliance, South Eastern Kenya.

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Application Process

If you meet the qualifications and are excited about the opportunity to join Taita Hills Safari Resort & Spa, we encourage you to apply for the position that best matches your skills and experience. Please send your CV to uacct@taitahillssafariresort.com. We look forward to reviewing your application and potentially welcoming you to our team.

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Taita Hills Safari Resort & Spa is committed to attracting and retaining the best talent. We believe in fostering a diverse and inclusive workplace where all employees can thrive. By joining our team, you will have the opportunity to work in a stunning location, be part of a dedicated team, and contribute to creating memorable experiences for our guests.