3 ICT Job Openings | National Social Security Fund (NSSF)

National Social Security Fund (NSSF) Job Opportunities

Empowering Kenya’s Workforce: A Career with the National Social Security Fund

The National Social Security Fund (NSSF) is a State Corporation established under the National Social Security Act, with the mission of providing social security protection to workers in both the formal and informal sectors. This is achieved through member registration, receipt of contributions, fund management, and timely payout of benefits to eligible members or their dependents. Our vision is to be the leading social security provider in Kenya, committed to excellence, integrity, and innovation.

As part of our ongoing commitment to fulfilling this mandate, we are looking to recruit highly motivated, dynamic, and qualified individuals to join our team in the ICT Department. These positions offer an exciting opportunity to contribute to the enhancement of our IT infrastructure, ensuring the continued provision of exceptional service to our members.

Why Join NSSF?

Working with the NSSF means becoming part of an organization that values its employees, offers opportunities for professional growth, and provides a supportive work environment. We pride ourselves on fostering a culture that encourages innovation, teamwork, and continuous learning. Our comprehensive benefits package is designed to support both the personal and professional well-being of our employees, ensuring they are motivated to give their best every day.

Available Positions in the ICT Department

ICT Officer II – 3 Positions

Job Grade: NSSF Grade 8
Location: Head Office, Nairobi, Kenya
Job Type: Full-Time

This is an entry-level position for degree holders in the ICT cadre. The ICT Officer II will work under the guidance of a senior officer and may be deployed in various operational areas within the ICT Department to perform the specified duties.

Key Responsibilities

A. Enterprise Business Systems Support

• Installing and Updating Antivirus Programs: Ensure all ICT devices are protected by the latest antivirus software, safeguarding the organization’s data from potential threats.
• User Account Management: Create user accounts, assign appropriate privileges, and manage access controls to ensure the security and integrity of NSSF’s systems.
• Network and Systems Performance Monitoring: Regularly monitor the network and core systems to detect and address performance issues promptly, ensuring uninterrupted service delivery.
• Incident Management: Maintain an incidents directory, respond to user queries or complaints, take corrective actions, and escalate issues to relevant IT staff or external service providers when necessary.
• Technical Support: Provide remote technical support to all NSSF branches across the country, ensuring that technical issues are resolved efficiently to minimize downtime.
• Preventive Maintenance: Conduct periodic preventive maintenance of computers, printers, VoIP phones, and other computer equipment to prevent system failures.
• Issue Escalation: Escalate issues related to departmental business administrators, system administrators, and infrastructure to the relevant offices, tracking the progress of the reported issues.
• Job Completion and Reporting: Inform users upon job completion and close the user request in the work log register.
• Software Troubleshooting: Troubleshoot software problems, resolving or escalating issues beyond your capability to specialists.

B. Governance and Enterprise Architecture

• Architectural Consulting: Provide architectural consulting expertise, direction, and assistance to Systems Analysts, Systems Engineers, and Systems Architects.
• Infrastructure and Capacity Planning: Develop and manage an infrastructure and capacity plan to support NSSF’s growing needs.
• Technology Standards Policy: Document, communicate, and enforce a technology standards policy to ensure consistency and compliance across the organization.
• Cost Reduction: Develop, document, and communicate plans for investing in IT infrastructure, including analyzing cost reduction opportunities.
• End-to-End Systems Integration: Design, develop, and oversee the implementation of end-to-end integrated systems, ensuring they meet organizational requirements.
• Technical Performance Testing: Develop and execute test plans to check infrastructure and systems’ technical performance, reporting findings, and making recommendations for improvement.
• Collaborative Development: Work with end users and senior management to define business requirements for complex systems development and gain buy-in for all infrastructure plans.
• Enterprise Architecture: Participate in creating, building, and maintaining the enterprise architecture and capability.
• SOA and Applications Architecture: Construct and maintain the SOA and applications architecture landscapes and roadmaps.
• Architectural Principles Maintenance: Facilitate the creation, maintenance, and adherence to architectural principles, focusing on maintaining the SOA principles.

Requirements for Appointment

To be considered for the ICT Officer II position, candidates must meet the following requirements:

• Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field from a recognized institution.
• Technical Proficiency: Demonstrated proficiency in computer applications and familiarity with enterprise business systems support.
• Professional Skills: Strong problem-solving skills, the ability to work collaboratively, and the capacity to manage multiple tasks simultaneously.

Company Culture and Benefits

At NSSF, we believe in investing in our people. We provide a work environment that promotes:

• Innovation and Continuous Learning: We encourage our employees to keep learning and innovating, offering opportunities for further education and professional development.
• Teamwork and Collaboration: Our work culture fosters teamwork, where everyone is encouraged to share ideas and work together to achieve our organizational goals.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance and offer flexible working arrangements where possible.
• Comprehensive Benefits Package: Our employees enjoy a competitive salary, health insurance, pension schemes, and opportunities for professional growth and development.

How to Apply

Interested candidates are encouraged to apply by following the steps outlined below:

1. Application Submission: Visit our official website at www.nssf.or.ke/careeropportunities to access detailed job descriptions and application procedures.
2. Document Submission: Submit a cover letter, curriculum vitae, certified copies of certificates/testimonials, and a certified copy of your National ID Card.
3. Application Packaging: If applying for multiple positions, each application should be submitted in a separate envelope clearly indicating the position applied for on the envelope.
4. Application Delivery: Hand-delivered applications should be dropped at the Mail Registry, Ground Floor, Block A – Western Wing, Social Security House, Bishops Road.
5. Mail Submission: For postal submissions, address your application to:
   • The Managing Trustee/CEO
   • National Social Security Fund (NSSF)
   • P.O. Box 30599 – 00100 NAIROBI
6. Application Deadline: All applications must be received by Monday, 9th September 2024 by 5:00 PM (EAT).

Download National Social Security Fund (NSSF) Full Job Description: NSSF-VACANCIES-ADVERT-AUG-2024

Compliance with Chapter 6 of the Constitution

The successful candidate(s) will be required to provide the following documents before the issuance of the offer letter in compliance with Chapter 6 of the Constitution 2010:

• Police Clearance Certificate from the Directorate of Criminal Investigations (DCI).
• Higher Education Loans Board (HELB) Clearance Certificate.
• Kenya Revenue Authority (KRA) Tax Compliance Certificate.
• Ethics & Anti-Corruption Commission (EACC) Clearance Form.
• Credit Reference Bureau (CRB) Clearance Certificate.

Why NSSF?

Joining the National Social Security Fund (NSSF) is not just about finding a job; it’s about building a career with a purpose. We are committed to making a positive impact on the lives of our members and contributing to the nation’s social security framework. As an equal opportunity employer, we encourage persons with disabilities, marginalized groups, and minorities to apply. We believe in diversity and inclusion as a means to create a more vibrant and dynamic workplace.

Canvassing in any form will lead to automatic disqualification.

---

Conclusion

The National Social Security Fund (NSSF) is dedicated to attracting and retaining top talent by offering competitive salaries, comprehensive benefits, and a supportive work environment. We are committed to protecting the privacy and security of all personal data provided by applicants, in accordance with the Data Protection Act, 2019.

If you are passionate about ICT and want to contribute to the development of Kenya’s social security infrastructure, we invite you to apply for the ICT Officer II position at NSSF. Take the next step in your career with us and be part of a team that is making a difference in the lives of millions of Kenyans.

TELEGRAM CHANNEL

Apply Now and join the NSSF family today!