(29+ Opportunities) Available in Hospitality and Service – Nairobi & Nanyuki, Kenya

Job Title: Sales Coordinator, Food & Beverage Manager, Electrician, Corporate Sales Manager, Chef De Partie, Food & Beverage Supervisor, Assistant Food and Beverage Manager, Banquet Manager, Marketing Coordinator, Engineering Coordinator, Waiter, Housekeeping Supervisor, Chef De Partie, HVAC & Refrigeration Technician, Laundry Operator, Sous Chef, Head Driver/Guide, Bartender, Receiving Officer, Purchasing Manager, General Accountant, Cluster Executive Chef, Outlet Manager, Food & Beverage Manager, Porter/Valet, Chef De Cuisine – Mediterranean Mezze Cuisine, Chef De Cuisine (French, Italian & Spanish Cuisine), Incentives, Meetings & Events Coordinator, Accounts Payable Executive
Location: Fairmont The Norfolk (Nairobi), Mercure Nairobi Upper Hill (Nairobi), Fairmont Mount Kenya Safari Club (Nanyuki), Gem Forest Hotel Nairobi – MGallery Collection (Nairobi), Fairmont Mara Safari Club (Maasai Mara)
Type of Job: Full-Time
Application Deadline: As specified on the company’s career page

Introduction:

Welcome to an exciting opportunity to explore multiple roles across some of Kenya’s premier hospitality destinations. Fairmont, Mercure, and Gem Forest Hotel offer diverse environments rich in culture, creativity, and collaboration. Each role offers potential growth opportunities within the vibrant sectors of food & beverage, engineering, sales & marketing, culinary arts, rooms, and finance. With a strong commitment to employee development and a focus on excellence, these positions represent a unique chance to grow in a dynamic team setting, whether at the bustling Norfolk Hotel in Nairobi, the scenic Mount Kenya Safari Club, or the stunning Fairmont Mara Safari Club. All positions are onsite to provide a fully immersive hospitality experience, allowing you to contribute directly to the guest journey.

Available Positions:

1. Sales Coordinator
   Location: Fairmont The Norfolk, Nairobi, Kenya
   Department: Sales & Marketing
2. Food & Beverage Manager
   Location: Mercure Nairobi Upper Hill, Nairobi, Kenya
   Department: Food & Beverage
3. Electrician
   Location: Fairmont The Norfolk, Nairobi, Kenya
   Department: Engineering & Maintenance
4. Corporate Sales Manager
   Location: Mercure Nairobi Upper Hill, Nairobi, Kenya
   Department: Sales & Marketing
5. Chef De Partie
   Location: Fairmont The Norfolk, Nairobi, Kenya
   Department: Culinary
6. Food & Beverage Supervisor
   Location: Fairmont The Norfolk, Nairobi, Kenya
   Department: Food & Beverage
7. Assistant Food and Beverage Manager
   Location: Fairmont Mount Kenya Safari Club, Nanyuki, Kenya
   Department: Food & Beverage
8. Banquet Manager
   Location: Fairmont Mount Kenya Safari Club, Nanyuki, Kenya
   Department: Food & Beverage
9. Marketing Coordinator
   Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi, Kenya
   Department: Sales & Marketing
10. Engineering Coordinator
    Location: Fairmont The Norfolk, Nairobi, Kenya
    Department: Engineering & Maintenance
11. Waiter
    Location: Fairmont The Norfolk, Nairobi, Kenya
    Department: Food & Beverage
12. Housekeeping Supervisor
    Location: Fairmont Mount Kenya Safari Club, Nanyuki, Kenya
    Department: Rooms
13. Chef De Partie
    Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi, Kenya
    Department: Culinary
14. HVAC & Refrigeration Technician
    Location: Fairmont The Norfolk, Nairobi, Kenya
    Department: Engineering & Maintenance
15. Laundry Operator
    Location: Fairmont The Norfolk, Nairobi, Kenya
    Department: Rooms
16. Sous Chef
    Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi, Kenya
    Department: Culinary
17. Head Driver/Guide
    Location: Fairmont Mara Safari Club, Kenya
    Department: Rooms
18. Bartender
    Location: Fairmont The Norfolk, Nairobi, Kenya
    Department: Food & Beverage
19. Receiving Officer
    Location: Fairmont The Norfolk, Nairobi, Kenya
    Department: Procurement
20. Purchasing Manager
    Location: Fairmont The Norfolk, Nairobi, Kenya
    Department: Procurement
21. General Accountant
    Location: Fairmont Mara Safari Club, Maasai Mara, Kenya
    Department: Finance
22. Cluster Executive Chef
    Location: Fairmont The Norfolk, Nairobi, Kenya
    Department: Culinary
23. Outlet Manager
    Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi, Kenya
    Department: Food & Beverage
24. Food & Beverage Manager
    Location: Fairmont The Norfolk, Nairobi, Kenya
    Department: Food & Beverage
25. Porter/Valet
    Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi, Kenya
    Department: Rooms
26. Chef De Cuisine – Mediterranean Mezze Cuisine
    Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi, Kenya
    Department: Culinary
27. Chef De Cuisine (French, Italian & Spanish Cuisine)
    Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi, Kenya
    Department: Culinary
28. Incentives, Meetings & Events Coordinator
    Location: Fairmont The Norfolk, Nairobi, Kenya
    Department: Sales & Marketing
29. Accounts Payable Executive
    Location: Fairmont The Norfolk, Nairobi, Kenya
    Department: Finance

Key Responsibilities:

For each role, the following responsibilities generally apply but may vary by specific job:

• Develop and maintain strong client relationships to foster ongoing partnerships.
• Ensure the seamless execution of all operational activities within your assigned department.
• Coordinate daily tasks to meet company standards, uphold quality, and achieve target outcomes.
• Manage workflow, prioritize assignments, and meet deadlines consistently.
• Contribute to department objectives and cross-departmental goals through proactive collaboration.
• Assist in monitoring performance, identifying opportunities for improvement, and implementing best practices.
• Lead by example and support team members in a constructive manner.

Company Culture and Values:

At Fairmont, Mercure, and Gem Forest Hotels, we strive to maintain a culture of integrity, respect, and collaboration. Our mission is to provide the highest level of service to our guests while fostering a work environment that promotes personal growth, innovation, and the well-being of our employees. Joining our team means being a part of a community that values diversity, embraces challenges, and encourages employees to achieve their career potential.

Apply Now 

Ready to take the next step in your hospitality career? Apply now to be a part of our world-renowned team. To submit your application, click “Apply For Job Below” on our website or reach out via the official application portal provided on the job listing page.

Expert Tips to Be a Successful Applicant for These Roles

1. Tailor Your Resume for the Role
   Rather than using a generic resume, customize it to fit the specific job you’re applying for. For example, if applying for a Food & Beverage Supervisor role, highlight your experience in customer service, food preparation, and team management. If you’ve worked in a similar setting, like a high-volume restaurant or hotel, detail those accomplishments. Example: “Managed a team of 15 waitstaff in a 200-seat restaurant, improving table turnover by 25% and increasing customer satisfaction scores by 15% over six months.” Tailoring your resume shows the employer that you understand the role’s needs and are specifically prepared for it.
2. Understand the Company Values
   Every company has core values that guide its operations. Research the company’s mission and values, and find ways to incorporate them into your application materials. For instance, if the company values sustainability, mention any experience you have in environmentally-friendly practices, like minimizing waste or sourcing local ingredients. In a cover letter for a Chef De Partie role, you might say: “I am passionate about sustainable cooking practices and have implemented a locally-sourced menu in my previous role, aligning with [Company’s Name]’s commitment to the environment.”
3. Use Action Words in Your Application
   Action words convey initiative and effectiveness, which are key in the fast-paced hospitality industry. Use words like “led,” “managed,” “coordinated,” or “implemented” to highlight your responsibilities and achievements. For example, for a Banquet Manager role, instead of saying, “Was responsible for event setups,” try, “Coordinated all aspects of banquet setups, leading a team of 10 to ensure seamless event execution for over 300 guests.” This demonstrates leadership, attention to detail, and ability to handle large-scale events.
4. Highlight Relevant Experience Only
   Keep your resume concise and focus on past experiences that are directly relevant to the position. For instance, if you’re applying for an Electrician role, emphasize your skills in commercial wiring, equipment maintenance, or troubleshooting, rather than unrelated jobs. If you have completed projects in hotels or large buildings, highlight that experience. Example: “Installed and maintained electrical systems in a 120-room hotel, ensuring full compliance with safety standards and achieving a 100% safety record over two years.”
5. Demonstrate Attention to Detail
   Hospitality roles require meticulous attention to detail, especially in food, guest services, and room maintenance. Use examples where your attention to detail directly impacted the quality of service. If applying for a Housekeeping Supervisor role, mention a time you improved room standards or inspection protocols. Example: “Implemented a room inspection checklist that reduced guest complaints related to cleanliness by 30% within the first quarter.” Showcasing this skill reflects reliability and a commitment to excellence.
6. Prepare for Behavioral Questions
   Anticipate behavioral questions in the interview, as they reveal how you handle specific work situations. For a Corporate Sales Manager role, you might be asked about a time you overcame objections from a client. Prepare an answer like: “In my previous position, a key client expressed concern about our pricing. I worked with the team to bundle additional services, creating more value without a price increase. The client renewed their contract, and we increased our retention rate by 10% that year.” Practicing these responses highlights your problem-solving skills and adaptability.
7. Include Keywords to Beat ATS Systems
   Many companies use applicant tracking systems (ATS) to filter resumes. To improve your chances, incorporate specific keywords from the job description into your resume and cover letter. For example, if you’re applying for an HVAC & Refrigeration Technician role, use terms like “HVAC maintenance,” “refrigeration systems,” and “preventative maintenance.” If the job description mentions customer service, also mention any experience working with clients to ensure satisfaction. This boosts your chances of passing the initial screening.
8. Showcase Leadership Skills
   Leadership is essential, especially in supervisory or management positions. Even if you’re not applying for a manager role, emphasize leadership in past jobs, like training new employees, leading a project, or handling difficult customer interactions. For an Assistant Food and Beverage Manager position, you could say: “Led a team training initiative that resulted in a 20% improvement in order accuracy and a 15% decrease in wait times.” Leadership qualities like these demonstrate that you can take initiative, inspire others, and positively impact the team.
9. Provide a Cover Letter
   A cover letter is your chance to showcase your personality and explain why you’re a perfect fit for the specific role and location. Mention the particular hotel or property by name and refer to a unique aspect of the position that excites you. For instance, if applying to the Fairmont Mara Safari Club, express your enthusiasm for working in an exclusive and remote location, and relate it to any relevant experience in similar environments. Example: “I am drawn to the unique setting of the Fairmont Mara Safari Club and am excited to bring my experience in luxury accommodations to enhance guest experiences amidst this remarkable landscape.”
10. Be Honest About Skills and Goals
    Authenticity is highly valued in the hiring process. Highlight your strengths while also being transparent about areas where you want to improve. If applying for a Sous Chef role but lacking experience in inventory management, be honest and express a willingness to learn. Example: “While I am highly skilled in menu creation and kitchen management, I am looking forward to expanding my skills in inventory management and cost control, which I know are crucial for this role.” Honesty in discussing both your strengths and areas for growth shows integrity and a commitment to professional development.

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Conclusion

Embarking on a career with Fairmont and Mercure hotels means joining a dynamic team dedicated to providing exceptional hospitality and service. With various exciting opportunities available, potential candidates are encouraged to apply and become a part of a community that values professionalism, integrity, and collaboration.

In summary, candidates should focus on crafting tailored applications that reflect their skills and experiences relevant to the roles they seek. Engaging with the company’s culture and demonstrating a passion for the hospitality industry will significantly enhance your chances of success.

Apply Now for Your Desired Position: If you are ready to take the next step in your career, submit your application today for one of the positions listed above.

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.