NBK (National Bank of Kenya)
Senior Relationship Manager, Islamic Banking – Nairobi, Kenya – 2024
Job Details
- Position: Senior Relationship Manager, Islamic Banking
- Location: Harambee Avenue, Nairobi, Kenya
- Type of Job: Full-time
- Job Category: Banking, Finance, and Islamic Banking
- Reporting To: Head of Islamic Banking
- Application Deadline: December 30, 2024, 11:59 PM
Introduction
Are you passionate about Islamic Banking and looking for an opportunity to grow your career in a leading financial institution? NBK (National Bank of Kenya) is seeking a dynamic and experienced Senior Relationship Manager to drive business growth, manage key relationships, and deliver exceptional customer service in the Islamic Banking sector.
Join our team at Harambee Avenue, Nairobi, and contribute to our mission of providing innovative financial solutions that align with Shariah principles.
Key Responsibilities
As the Senior Relationship Manager, Islamic Banking, you will:
Business Growth
- Achieve Islamic Banking Annual Business Growth Targets, including Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities, and Customer Numbers.
- Engage both existing and new-to-bank customers to expand the Islamic Banking portfolio.
- Support the Head of Islamic Banking in strategizing and delivering business growth objectives.
Relationship Management
- Build and maintain robust relationships with Islamic Banking Customers.
- Liaise with key stakeholders and strategic banking partners to enhance the customer experience.
Customer Service Excellence
- Respond to customer inquiries and resolve complaints promptly, maintaining high standards of customer service management.
Portfolio Management
- Oversee the Portfolio at Risk (PAR) for Islamic Banking Customers, ensuring it stays within annual targets.
- Ensure efficient turnaround times for credit applications in the Islamic Banking segment.
Operational Efficiency
- Maintain the operational costs of the Islamic Banking segment within the approved budget.
- Uphold a strong monitoring and control framework, emphasizing business continuity, governance, and risk management.
Required Work Experience
To succeed in this role, you must have:
- Minimum 7 years of relevant experience in corporate banking, banking operations, and customer service, with at least 2 years in Relationship Management.
- A proven track record of achieving business growth and profitability targets in the financial services and banking sector.
- Knowledge of the banking industry, including market trends, challenges, and statutory requirements.
- Strong relationship management, negotiation, and team leadership skills.
- The ability to innovate, prioritize tasks, meet deadlines, and perform under pressure.
Qualifications and Certifications
We are looking for candidates with the following qualifications:
- Bachelor’s Degree from a recognized university.
- Professional certification in AKIB/CIB, CPA(K), or ACCA (preferred).
- Master’s Degree in a business-related field is an added advantage.
- Certifications in sales/marketing or membership in relevant bodies like the Insurance Institute of Kenya (IIK) or Associate Chartered Insurance Institute (ACII) are a plus.
Why Join NBK?
At NBK, we value innovation, diversity, and growth. Our Islamic Banking division offers:
- A supportive and inclusive work environment that aligns with Shariah principles.
- Opportunities for career advancement in a growing and dynamic sector.
- A chance to make a meaningful impact by providing customer-focused solutions and driving financial inclusion.
Application Process
Are you ready to take the next step in your career? Apply now and become a part of the NBK Islamic Banking team.
- Visit our careers page or click the [Apply for Job] button at the bottom of this description.
- Ensure your application is submitted before the deadline on December 30, 2024.
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Company Culture and Equal Opportunity
NBK is committed to fostering an environment that embraces diversity and equal opportunity. We welcome candidates from all backgrounds and are dedicated to attracting the best talent.
“We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.”
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