Sales and Collections Internship – Kenya – Tenakata Enterprises Limited – 2024

Sales and Collections Internship – Kenya – Tenakata Enterprises Limited – 2024

Position: Sales and Collections Internship

Company: Tenakata Enterprises Limited
Location: Kenya
Type of Job: Internship
Reporting to: Sales Manager
Application Deadline: December 03, 2024

Introduction

Join Tenakata Enterprises Limited as a Sales and Collections Intern to be part of a forward-thinking, impactful organization driving financial empowerment for MSMEs across Africa. Tenakata, a leader in business technology solutions, assists small businesses in maintaining their financial records, achieving financial literacy, and establishing credibility with financial institutions. Through this internship, you will gain valuable experience working alongside seasoned professionals in sales and collections, while contributing to our mission of promoting financial inclusion and business growth in Africa.

Role Type: This is an on-site internship based in Kenya.

Key Responsibilities

• Collaborate with Business Development and Collections Teams: Partner with business development and collections officers to support branch goals and improve customer experience.
• Customer Service Excellence: Deliver top-tier customer service, addressing client needs and concerns with professionalism and empathy.
• Data Reporting and Feedback Collection: Prepare timely reports on market trends, customer preferences, and competitor insights to support business strategies.
• Debt Collection and Recovery: Reach out to debtors for timely payments, follow up on overdue accounts, and assist in collections strategies to ensure minimal defaults.
• Lead Generation and Cold Calling: Conduct market research, generate potential leads, and make initial contact through cold calling to build new business relationships.
• Customer Education and Relationship Building: Educate customers on product offerings and maintain positive client relationships to promote brand loyalty.

Qualifications and Skills

• Education: Diploma or degree, preferably in Sales or Marketing.
• Technical Skills: Proficiency in computer applications; familiarity with CRM tools and data management is a plus.
• Experience: At least 1 year in a related field, with previous experience in financial services preferred.

Company Culture and Values

At Tenakata, we are committed to creating a collaborative and inclusive environment where every team member is empowered to contribute ideas and drive change. Our values center around innovation, customer-first approach, and integrity, which guide us as we work to support small businesses in reaching their potential. Joining us means being part of a mission to bring financial security and growth opportunities to underserved communities across Africa.

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Expert Tips to be a Successful Sales and Collections Intern at Tenakata

1. Tailor Your Resume to Reflect Direct Experience in Sales and Collections:
   Highlight relevant experiences that showcase your ability to work in a fast-paced sales environment. For example, if you previously worked on a project that required market research, state this as “Conducted market research to identify business opportunities, leading to a 15% increase in potential client engagement.” If you’ve made cold calls, mention metrics like “averaged 30 cold calls per day with a 20% success rate in securing initial client interest.” Show that you’ve handled the core tasks for this role.
2. Integrate Industry-Specific Keywords for ATS Optimization:
   Incorporate role-specific keywords such as “debt collection,” “lead generation,” “financial literacy support,” “market research,” and “CRM software.” For example, “Used CRM software to track 100+ client interactions and generate tailored reports on customer preferences.” Embedding these terms in both your resume and cover letter will help bypass applicant tracking systems, ensuring your application reaches the hiring team.
3. Demonstrate Analytical and Reporting Skills:
   Tenakata values interns who can analyze market data and generate actionable insights. In your cover letter, you could write: “Analyzed customer data to identify payment patterns and generated reports on customer trends, which allowed the team to streamline the collections process and decrease overdue accounts by 10%.” Use specifics that align with the company’s emphasis on reporting and market feedback.
4. Highlight Exceptional Communication Skills with Real Examples:
   In a collections role, how you handle customer communication is vital. For instance, you might say, “Successfully negotiated payment terms with clients, reducing overdue accounts by building rapport and emphasizing customer support.” This highlights your ability to be firm but understanding—a key balance in collections and client relationship management.
5. Demonstrate Alignment with Tenakata’s Mission to Empower MSMEs:
   Tenakata’s mission is unique, so make sure to address it directly. Share a personal example that aligns with supporting small businesses. For instance: “During my time as a volunteer financial literacy coach, I helped local entrepreneurs organize their finances, making it easier for them to qualify for loans.” Showing that you are invested in financial empowerment and community support will resonate with Tenakata’s goals.
6. Quantify Your Achievements and Contributions in Previous Roles:
   Employers value measurable success. If you’ve generated leads, reduced client response time, or contributed to debt recovery, give concrete figures. An example might be, “Improved collections response rate by 15% by refining follow-up schedules and streamlining client communications.” These metrics make your impact tangible and demonstrate value.
7. Show Flexibility and Ability to Adapt to New Tools Quickly:
   In a tech-driven role, adaptability is crucial. If you’ve ever adapted to a new system, highlight that skill. Example: “Quickly learned and integrated [specific CRM software] into my workflow, allowing for seamless tracking and follow-up with clients.” Emphasizing your adaptability to software and changing processes is valuable in a role where technology aids efficiency.
8. Highlight a Strong Customer-Centric Approach with Relevant Scenarios:
   Tenakata emphasizes a customer-first approach. You could say, “Helped a client understand the importance of timely payments by breaking down their options and educating them on the financial literacy resources available. This proactive support approach led to a 10% improvement in their payment consistency.” Employers want candidates who don’t just recover debts but build positive client relationships.
9. List Any Relevant Certifications or Professional Development in Sales or Finance:
   Show that you’re actively learning and improving. For example, “Completed a certified sales training course where I learned negotiation techniques and cold-calling strategies, helping me effectively reach clients and secure 15% more successful follow-ups.” This signals dedication to growth and an understanding of sales fundamentals.
10. Optimize Your LinkedIn Profile to Reflect the Role’s Requirements:
    Ensure your LinkedIn profile reflects experiences and keywords related to sales, collections, and customer service. Write a summary section like, “Sales and collections professional with experience in generating leads, negotiating payment terms, and providing customer-centric support to enhance client retention.” This serves as an extended resume, reinforcing your alignment with Tenakata’s needs and increasing your chances of being noticed.

DOWNLOAD THE SAMPLE COVER LETTER FOR -Sales and Collections Intern – Driving Financial Empowerment for MSMEs

Apply Now for Sales and Collections Internship

Ready to make an impact with Tenakata? Apply now by submitting your resume and a cover letter detailing your interest in this role and how your skills align with our mission. Applications must be received by December 03, 2024.