Sales Manager – Nairobi – Radisson Blu Residence Arboretum

Sales Manager – Nairobi – Radisson Blu Residence Arboretum

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• Position: Sales Manager
• Company: Radisson Blu Residence Nairobi, Arboretum
• Location: Arboretum Rd, Nairobi, Kenya
• Type of Job: Full-Time
• Reporting to: Director of Sales
• Application Deadline: Sunday, November 17, 2024

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Introduction

Are you an ambitious, results-driven professional with a natural talent for connecting with people? Do you thrive in a dynamic and customer-centric environment? If so, Radisson Blu Residence Nairobi, Arboretum invites you to join our Sales Team as a Sales Manager. Here, we believe in making every moment memorable, fostering a welcoming atmosphere where guests can unwind and fully enjoy their experience. As part of the Radisson Hotel Group, we are dedicated to going above and beyond in delivering top-tier hospitality and exceeding guest expectations.

Working as a Sales Manager with us means joining a passionate team focused on excellence and growth. We are looking for individuals who bring enthusiasm, dedication, and a positive outlook to all that they do. If you have the ambition and the drive to enhance revenue, build lasting relationships, and create outstanding guest experiences, say “Yes I Can!” and become part of our team today!

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Key Responsibilities of the Sales Manager

As a Sales Manager, your role is critical in shaping the sales landscape of Radisson Blu Residence Nairobi. Your primary responsibilities include:

• Supporting the Efficient Operation of the Sales Department
  Ensuring the seamless execution of all proactive sales initiatives, aimed at maximizing total revenue across the hotel.
• Enhancing Guest Satisfaction
  Working proactively to elevate guest satisfaction and comfort, responding positively to inquiries and resolving issues efficiently to uphold our high standards.
• Driving Sales Targets and Objectives
  Collaborating with the team to achieve sales goals, aligning with hotel targets to ensure success.
• Supervising and Developing the Sales Team
  Fostering a culture of growth, development, and high performance, providing mentorship and guidance for continual improvement within the department.
• Managing Costs and Productivity
  Ensuring cost control and inventory management, with a focus on maintaining productivity and performance benchmarks.
• Building Strong Stakeholder Relationships
  Cultivating effective partnerships with key stakeholders to enhance business relationships and drive engagement.
• Analyzing Business Performance
  Reviewing business outcomes and offering insights that contribute to financial growth and sustainability.
• Ensuring Compliance and Best Practices
  Adhering to all relevant regulations and best practices, delivering on due diligence requirements to ensure comprehensive planning and adherence for internal and external audits.

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Qualifications and Skills Required

To thrive in this role, the ideal candidate should possess the following qualifications and skills:

• Experience in Sales: Proven track record of success in sales, with a background in the hospitality sector being advantageous.
• Strong Supervisory and Managerial Skills: Ability to lead by example, adopting a hands-on approach to manage and inspire the sales team effectively.
• Exceptional Guest Service Commitment: Demonstrated passion for delivering top-quality guest service, with a dedication to making each interaction memorable.
• Creative Problem-Solving Abilities: Skilled at identifying innovative solutions and providing support where necessary.
• Personal Integrity: High standards of honesty and integrity, with a commitment to excellence in a demanding work environment.
• IT Proficiency: Familiarity with various IT systems and platforms, ensuring efficient management of sales data and operations.
• Effective Communication Skills: Strong verbal and written communication abilities, essential for engaging with team members and stakeholders.

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Company Culture and Values

At Radisson Blu Residence Nairobi, Arboretum, our culture is centered around the “Yes I Can!” philosophy. This outlook reflects our commitment to creating a positive experience for guests, fostering a work environment where team members can develop and thrive. We value innovation, teamwork, and dedication, encouraging our staff to bring their full selves to work. Our mission is to exceed expectations through high standards, ensuring each guest leaves with a memorable impression.

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Apply Now for the Sales Manager Role

If you are ready to embark on a fulfilling career journey and make a difference with Radisson Blu Residence Nairobi, don’t hesitate. Click “Apply Now” to submit your application and join a team dedicated to making every moment count.

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Expert Tips to Be a Successful Applicant for the Sales Manager Position

Each tip is detailed with actionable advice and examples to help you stand out in your application process.

1. Tailor Your Resume for the Sales Manager Role

Tip: Customize your resume to reflect the skills and experiences most relevant to the Sales Manager position.

Example: When describing your previous roles, highlight your achievements in sales growth and team management. For instance, instead of stating, “Managed a sales team,” you could say, “Led a sales team of 10 in a competitive market, resulting in a 30% increase in revenue over two years through strategic customer engagement and targeted sales initiatives.”

2. Showcase Your Customer-Centric Approach

Tip: Emphasize your commitment to customer satisfaction, a core value for Radisson Blu.

Example: In your cover letter, you might write, “At XYZ Hotel, I implemented a guest feedback system that increased our guest satisfaction scores by 20% in six months, demonstrating my dedication to enhancing the guest experience. I believe in turning every interaction into a memorable moment, aligning with Radisson Blu’s mission.”

3. Highlight Your Leadership Skills

Tip: Demonstrate your supervisory capabilities and hands-on leadership style.

Example: Share specific instances where you fostered team development. You could say, “During my tenure at ABC Resort, I initiated a mentorship program that paired junior staff with seasoned sales professionals. This program not only improved team morale but also resulted in a 15% boost in team performance metrics.”

4. Prepare for Behavioral Interview Questions

Tip: Anticipate common behavioral interview questions and prepare structured responses.

Example: For a question like, “Tell me about a time you resolved a conflict within your team,” use the STAR method (Situation, Task, Action, Result). You could describe a scenario where you mediated a disagreement between team members, implemented a collaborative solution, and ultimately improved team dynamics and productivity.

5. Demonstrate Your Problem-Solving Skills

Tip: Provide examples of how you have creatively solved problems in your past roles.

Example: If you faced a dip in sales, explain how you analyzed market trends, identified the cause, and developed a new promotional campaign that increased sales by 25%. Articulate the steps you took to assess the situation and implement solutions effectively.

6. Understand the Hospitality Industry Trends

Tip: Stay updated on the latest trends in the hospitality industry and how they affect sales strategies.

Example: Mention in your interview how you keep abreast of industry changes by following sources like the Hospitality Net and how this knowledge can benefit Radisson Blu. For instance, “I recently read about the rising trend of eco-friendly accommodations and successfully pitched an initiative that helped my previous employer attract environmentally conscious travelers.”

7. Prepare to Discuss Sales Metrics

Tip: Be ready to discuss specific sales metrics and performance indicators that showcase your achievements.

Example: When asked about your sales performance, instead of vague statements, provide concrete numbers. “In my last position, I exceeded sales targets by 40% over three consecutive quarters, driven by targeted marketing strategies and enhanced customer relationship management.”

8. Exhibit Strong Communication Skills

Tip: Highlight your ability to communicate effectively with various stakeholders.

Example: Provide examples of how you’ve successfully interacted with clients, team members, and upper management. You might say, “I regularly conducted presentations for the management team to highlight sales performance and strategize future initiatives, which improved cross-departmental collaboration by 20%.”

9. Demonstrate Your Ability to Analyze Business Performance

Tip: Discuss how you review and analyze business performance to drive sales strategies.

Example: You can mention, “I utilize sales data analytics to evaluate team performance and market conditions, enabling me to make informed decisions that drive revenue growth. For example, after analyzing sales data, I identified an underperforming segment and reallocated resources, leading to a 50% increase in sales from that sector within three months.”

10. Express Your Enthusiasm for the Company

Tip: Research Radisson Blu and express your genuine enthusiasm for their mission and values.

Example: In your application, convey why you are excited about the opportunity. You could say, “I admire Radisson Blu’s commitment to creating memorable guest experiences and believe my proactive sales approach aligns perfectly with this philosophy. I am eager to contribute to a team that values passion and customer satisfaction.”

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Equal Opportunity Employment Statement

We are an equal opportunity employer and are committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.

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