F&B Supervisor, Waiter, Cook, Receptionist Positions Available at Davana Hotel

F&B Supervisor, Waiter, Cook, Receptionist Positions Available at Davana Hotel

About Us:

Welcome to Davana Hotel, where passion meets hospitality! We are a premier establishment dedicated to providing exceptional service and creating memorable experiences for our guests. As we continue to grow, we are seeking talented individuals to join our dynamic team. If you have a passion for hospitality and a drive for excellence, we invite you to apply for the following positions:

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Position 1: F&B Supervisor

Position Summary:

As an F&B Supervisor at Davana Hotel, you will play a pivotal role in ensuring the smooth operation of our food and beverage outlets. You will lead a team of dedicated professionals, providing guidance and support to deliver impeccable service to our guests. From overseeing daily operations to managing inventory and ensuring compliance with health and safety standards, you will contribute to the overall success of our F&B department.

Key Responsibilities:

• Supervise and coordinate the activities of F&B staff, including servers, bartenders, and hosts/hostesses.
• Train new hires and provide ongoing coaching and development to enhance performance.
• Monitor inventory levels and place orders as needed to maintain adequate stock levels.
• Ensure compliance with health and safety regulations and uphold quality standards at all times.
• Handle guest inquiries and resolve any issues or complaints in a timely and professional manner.
• Collaborate with the culinary team to develop and implement new menus and promotions.
• Conduct regular inspections of F&B outlets to ensure cleanliness and adherence to brand standards.
• Prepare reports on sales, expenses, and other key performance metrics for management review.

Qualifications:

• Previous experience in a supervisory role within the hospitality industry, preferably in food and beverage operations.
• Excellent leadership and communication skills with a strong customer service orientation.
• Knowledge of food and beverage trends, industry best practices, and health and safety regulations.
• Ability to multitask and thrive in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.

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Position 2: Waiter

Position Summary:

Join our team as a Waiter and become an integral part of our dining experience. As a Waiter at Davana Hotel, you will deliver exceptional service to our guests, ensuring they have a memorable dining experience from start to finish. From taking orders and serving meals to providing recommendations and addressing guest needs, you will play a key role in creating a welcoming atmosphere.

Key Responsibilities:

• Greet guests warmly and escort them to their tables, providing menus and suggesting daily specials.
• Take accurate food and beverage orders, entering them into the POS system promptly.
• Serve meals and beverages according to established service standards, ensuring accuracy and presentation.
• Anticipate guest needs and respond promptly to requests for additional items or special accommodations.
• Check in with guests throughout their meal to ensure satisfaction and address any concerns.
• Process payments and issue receipts accurately, handling cash and credit card transactions with integrity.
• Maintain cleanliness and organization in the dining area, including clearing tables and resetting for the next guest.
• Collaborate with kitchen and bar staff to ensure timely delivery of orders and seamless service.

Qualifications:

• Previous experience as a waiter or server in a restaurant or hotel setting preferred.
• Strong customer service skills with a friendly and outgoing demeanor.
• Ability to work effectively as part of a team in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Attention to detail and the ability to multitask efficiently.

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Position 3: Cook

Position Summary:

Are you passionate about culinary excellence? Join us as a Cook at Davana Hotel and showcase your culinary talents in our state-of-the-art kitchen. As a Cook, you will work alongside our talented culinary team to prepare and present delicious dishes that delight our guests’ palates.

Key Responsibilities:

• Prepare and cook a variety of dishes according to menu specifications and recipes.
• Ensure food quality and presentation meet our high standards at all times.
• Adhere to all food safety and sanitation guidelines, maintaining a clean and organized work environment.
• Assist with inventory management, including receiving and storing food supplies.
• Collaborate with kitchen staff to plan and execute menus for special events and promotions.
• Monitor cooking equipment and report any maintenance issues or malfunctions.
• Assist with the training and development of junior kitchen staff as needed.

Qualifications:

• Proven experience as a cook in a restaurant or hotel kitchen.
• Culinary degree or certification from a recognized culinary school preferred.
• Knowledge of cooking techniques, food safety standards, and kitchen equipment.
• Strong organizational skills and the ability to work efficiently in a high-volume environment.
• Creativity and passion for food with a focus on quality and consistency.

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Position 4: Receptionist

Position Summary:

Join our front desk team as a Receptionist and be the welcoming face of Davana Hotel. In this role, you will provide exceptional customer service to our guests, assisting with check-in/out procedures, inquiries, and reservations. If you have a friendly demeanor and enjoy interacting with people, we want to hear from you!

Key Responsibilities:

• Greet guests warmly upon arrival and assist with check-in/out procedures.
• Answer phone calls and respond to inquiries in a professional and courteous manner.
• Process reservations and cancellations accurately, maintaining up-to-date records.
• Provide information about hotel facilities, services, and local attractions to guests.
• Handle guest requests and concerns promptly, escalating issues as needed to ensure guest satisfaction.
• Assist with administrative tasks, including filing, faxing, and data entry.
• Maintain cleanliness and organization at the front desk area.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Qualifications:

• Previous experience in a customer service role, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Proficiency in computer systems and software, including MS Office and hotel management systems.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

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Application Process:

If you are ready to take the next step in your hospitality career, we encourage you to apply for one of our exciting opportunities at Davana Hotel. To apply, please email your resume to hr@davanahotel.co.ke. The application deadline is May 7th, 2024.

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SAMPLE COVER LETTER FOR A [JOB TITLE]

[Applicant’s Name]

[Applicant’s Address]

[City, State, Zip Code]

[Email Address]

[Phone Number]

[Date]

[Hiring Manager’s Name]

Davana Hotel

[Hotel Address]

[City, State, Zip Code]

Dear [Hiring Manager’s Name],

I am writing to express my interest in the [specific position] at Davana Hotel, as advertised. With [mention years of experience] of experience in the hospitality industry, I am confident in my ability to contribute to your team and uphold the high standards of service at Davana Hotel.

During my tenure at [mention previous company or experience], I have honed my skills in [mention relevant skills or responsibilities]. I am particularly adept at [mention specific skills or accomplishments]. My dedication to providing exceptional customer service and my passion for hospitality make me a strong fit for the [specific position] role at Davana Hotel.

I am impressed by Davana Hotel’s commitment to excellence and creating memorable experiences for guests. I am eager to bring my expertise to your team and contribute to the continued success of the hotel. Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experience align with the needs of your organization.

Sincerely,

[Applicant’s Name]

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HOW TO BE A SUCCESSFUL APPLICANT

1. Tailor your resume and cover letter to highlight relevant skills and experiences.
2. Research Davana Hotel and familiarize yourself with its values, culture, and services.
3. Practice active listening and communication skills during the interview process.
4. Be prepared to discuss specific examples of how you have provided excellent customer service.
5. Showcase your ability to work effectively in a team environment and adapt to changing priorities.
6. Demonstrate your knowledge of food and beverage operations (for F&B Supervisor and Waiter positions).
7. Highlight your culinary skills and creativity (for Cook position).
8. Showcase your organizational and multitasking abilities (for Receptionist position).
9. Prepare thoughtful questions to ask during the interview to demonstrate your interest in the role and company.
10. Follow up with a thank-you email or note after the interview to express your appreciation for the opportunity.

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Possible  Interview Questions With Answers:

1. What experience do you have in the hospitality industry? Answer: I have [mention years of experience] of experience in the hospitality industry, including roles such as [mention previous positions].
2. How do you handle difficult customers or guest complaints? Answer: I believe in addressing customer concerns promptly and professionally, actively listening to their feedback and finding solutions to resolve issues to their satisfaction.
3. How do you prioritize tasks in a fast-paced environment? Answer: I prioritize tasks based on urgency and importance, utilizing time management techniques to ensure that critical tasks are completed efficiently.
4. Can you provide an example of a time when you went above and beyond to provide exceptional service to a guest? Answer: Certainly. In my previous role at [mention previous company], there was a guest who had a special dietary requirement. I took the time to consult with the chef and create a customized menu to accommodate their needs, exceeding their expectations.
5. How do you handle conflicts or disagreements within a team? Answer: I believe in open and transparent communication, addressing conflicts directly and finding mutually beneficial solutions. I encourage collaboration and teamwork to resolve issues effectively.
6. What motivates you to work in the hospitality industry? Answer: I am motivated by the opportunity to create memorable experiences for guests and exceed their expectations. I thrive in environments where I can make a positive impact and contribute to the overall success of the team.
7. How do you stay updated on current industry trends and best practices? Answer: I regularly attend industry conferences, workshops, and training sessions to stay informed about the latest trends and innovations in the hospitality industry. I also make use of online resources and networking opportunities to expand my knowledge.
8. Can you describe a time when you had to handle multiple tasks simultaneously? Answer: In my previous role, I was responsible for [mention specific responsibilities]. I developed effective time management strategies to juggle multiple tasks simultaneously, ensuring that all deadlines were met and priorities were addressed.
9. How do you ensure compliance with health and safety regulations in a food service environment? Answer: I am meticulous about following health and safety protocols, conducting regular inspections and training sessions to ensure that all staff members are aware of and adhere to best practices.
10. Why do you want to work at Davana Hotel? Answer: I am drawn to Davana Hotel’s reputation for excellence and its commitment to providing exceptional service to guests. I am excited about the opportunity to be part of a dynamic team and contribute to the continued success of the hotel.

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We wish you the best in your job search and look forward to the possibility of welcoming you to the Davana Hotel team! Davana Hotel is an equal opportunity employer and does not charge any application/recruitment fee, whether refundable or not. We are committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner.