Travellers Beach Hotel – Mombasa (001)

Travellers Beach Hotel & Club

WE’RE HIRING: Chief Steward

Travellers Beach Hotel

Job Description:

Are you passionate about hospitality and ensuring top-notch service? Travellers Beach Hotel & Club is seeking a dynamic Chief Steward to join our team. As the Chief Steward, you will play a pivotal role in maintaining our high standards of cleanliness and efficiency in the kitchen and dining areas.

Responsibilities: Travellers Beach Hotel

• Assist Executive Chef: Collaborate closely with the Executive Chef to ensure smooth kitchen operations. Provide support in training initiatives to enhance team skills and performance.
• Compliance: Adhere to all hotel policies and regulations concerning fire safety, health, hygiene, and other relevant protocols. Maintain a safe and healthy work environment for all staff members.
• Accident Prevention: Implement and enforce measures to prevent accidents and promote workplace safety. Lead by example in practicing safe working habits.
• Cleaning Supervision: Oversee all cleaning projects within the hotel premises. Ensure thorough and efficient cleaning practices are followed to uphold cleanliness standards.
• Inventory Management: Conduct bi-yearly and yearly inventory of operating equipment. Perform monthly stock checks to maintain accurate records and facilitate efficient stock management.

Requirements: Travellers Beach Hotel

• Certification: Possess relevant certification in stewarding duties from a recognized institution.
• Experience: Demonstrate a minimum of 5 years of relevant experience in the hotel industry, with a proven track record of excellence.
• HACCP Certification: Hold a valid HACCP certification, showcasing expertise in food safety management systems.
• Communication Skills: Exhibit excellent communication skills to effectively liaise with team members and other departments.
• Leadership Abilities: Display strong leadership and team-building skills to motivate and guide the stewarding team effectively.
• Operational Familiarity: Have a comprehensive understanding of hotel operations, particularly in stock management processes.

How to Apply: Travellers Beach Hotel

To be considered for this exciting opportunity, please submit your resume and a tailored cover letter outlining your qualifications and suitability for the role to hrclerk@travellershtl.com before February 29th, 2024. We look forward to reviewing your application!

Expert Tips To Be A Successful Applicant for Chief Steward: Travellers Beach Hotel

1. Highlight Relevant Experience: Showcase your extensive experience in the hospitality industry, emphasizing any leadership roles or significant achievements.
2. Demonstrate Communication Skills: Provide examples of effective communication in past roles, illustrating your ability to liaise with diverse teams and departments.
3. Emphasize Training Abilities: Discuss your experience in training and development, particularly in stewarding duties, to showcase your potential in supporting team growth.
4. Showcase Compliance Knowledge: Demonstrate your understanding of regulatory requirements, such as HACCP standards, and how you ensure compliance in your daily operations.
5. Illustrate Problem-Solving Skills: Share instances where you’ve successfully resolved challenges or implemented innovative solutions to improve efficiency or address issues in the workplace.
6. Highlight Leadership Qualities: Detail your leadership style and how you motivate and inspire your team to achieve excellence.
7. Provide Stock Management Examples: Describe your approach to stock management and any strategies you’ve implemented to optimize inventory control and minimize waste.
8. Express Passion for Hospitality: Convey your genuine passion for the hospitality industry and your commitment to delivering exceptional guest experiences.
9. Tailor Your Application: Customize your resume and cover letter to align with the specific requirements and values of Travellers Beach Hotel & Club, demonstrating your genuine interest in the role.
10. Follow Application Instructions: Ensure you adhere to all application guidelines, including submission deadlines and required documents, to present yourself as a professional and organized candidate.

SAMPLE COVER LETTER for a Chief Steward – Travellers Beach Hotel

[Your Name]

[Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number]

[Date]

Travellers Beach Hotel & Club

[Hotel Address]

[City, State, Zip Code]

Dear Hiring Manager,

I am writing to express my interest in the Chief Steward position at Travellers Beach Hotel & Club, as advertised. With over [X years] of experience in the hospitality industry and a strong background in stewarding duties, I am confident in my ability to contribute effectively to your team and uphold the high standards of cleanliness and efficiency synonymous with your esteemed establishment.

Throughout my career, I have demonstrated a consistent commitment to excellence and a passion for delivering exceptional guest experiences. My hands-on experience in supervising cleaning projects and managing inventory, combined with my strong leadership and communication skills, positions me as a valuable asset to your team.

I am particularly impressed by Travellers Beach Hotel & Club’s dedication to maintaining a safe and healthy work environment, as well as your commitment to providing opportunities for professional growth and development. I am eager to bring my expertise in compliance, training, and operational efficiency to contribute to the continued success of your establishment.

Thank you for considering my application. I am excited about the opportunity to join your team and contribute to the exceptional service for which Travellers Beach Hotel & Club is renowned. I look forward to the possibility of discussing how my skills and experiences align with the needs of the Chief Steward role in more detail.

Warm regards,

[Your Name]

Frequently Asked Questions (FAQs) About the Chief Steward Role: Travellers Beach Hotel

1. What are the main responsibilities of a Chief Steward at Travellers Beach Hotel?

As the Chief Steward, your primary responsibilities include assisting the Executive Chef in kitchen operations, ensuring compliance with health and safety regulations, supervising cleaning projects, and managing inventory efficiently.

2. What qualifications are required for the Chief Steward role?

Candidates should possess relevant certification in stewarding duties from a recognized institution, a minimum of 5 years of experience in the hotel industry, a valid HACCP certification, excellent communication skills, leadership abilities, and familiarity with hotel operations, especially in stock management.

3. How does the Chief Steward contribute to maintaining a safe work environment Travellers Beach Hotel?

The Chief Steward plays a crucial role in implementing and enforcing safety measures to prevent accidents and promote workplace safety. This includes conducting regular safety checks, providing training on safe working practices, and ensuring compliance with all health and safety regulations.

4. Can you provide more information about the inventory management responsibilities?

Certainly. The Chief Steward is responsible for conducting bi-yearly and yearly inventory of operating equipment and performing monthly stock checks to maintain accurate records. This involves tracking inventory levels, identifying any discrepancies, and ensuring adequate stock levels to support kitchen operations.

5. What qualities are essential for effective leadership in the stewarding department?

Effective leadership in the stewarding department requires strong communication skills, the ability to motivate and inspire team members, a proactive approach to problem-solving, fairness and consistency in decision-making, and a commitment to fostering a positive work environment built on trust and collaboration.

6. How does the Chief Steward ensure compliance with HACCP standards at Travellers Beach Hotel?

The Chief Steward ensures compliance with HACCP (Hazard Analysis and Critical Control Points) standards by implementing and maintaining rigorous food safety management systems. This includes conducting regular inspections, monitoring critical control points, training staff on HACCP principles, and keeping accurate records to demonstrate compliance.

7. What strategies does the Chief Steward employ to optimize inventory control?

To optimize inventory control, the Chief Steward implements strategies such as forecasting demand, minimizing waste through careful portion control and inventory rotation, establishing efficient storage practices, conducting regular audits to identify areas for improvement, and fostering effective communication with kitchen and procurement teams.

8. How does the Chief Steward contribute to the overall guest experience?

The Chief Steward contributes to the overall guest experience by ensuring that the kitchen and dining areas are clean, organized, and well-maintained, thereby enhancing the ambiance and hygiene of the establishment. This creates a positive impression on guests and contributes to their overall satisfaction with their dining experience.

9. What opportunities for professional development are available to Chief Stewards at Travellers Beach Hotel & Club?

At Travellers Beach Hotel & Club, Chief Stewards have access to a range of professional development opportunities, including training programs, workshops, and mentorship opportunities. Additionally, there may be opportunities for career advancement within the organization for high-performing individuals who demonstrate leadership potential and a commitment to excellence.

10. Is there any application or recruitment fee required to apply for the Chief Steward position?

Travellers Beach Hotel & Club is an equal opportunity employer committed to attracting and retaining the best talent from diverse backgrounds. We do not charge any application or recruitment fees. All qualified candidates are encouraged to apply based on their merits and suitability for the role.

Possible Chief Steward Interview Questions With Answers: Travellers Beach Hotel

1. Question: Can you describe a challenging situation you faced in a previous stewarding role and how you resolved it? Answer: In a previous role, we experienced a sudden increase in demand during a busy holiday weekend, leading to a shortage of cleaning supplies. I immediately communicated the issue to the procurement team, improvised with alternative cleaning methods, and prioritized high-traffic areas to ensure guest satisfaction was not compromised.
   2. Question: How do you ensure effective communication within the stewarding team and with other departments? Answer: Effective communication is crucial in ensuring smooth operations. I encourage open communication channels within the stewarding team, holding regular meetings to discuss goals, address concerns, and brainstorm solutions. Additionally, I maintain close collaboration with other departments, such as the kitchen and housekeeping, through regular briefings and updates to ensure seamless coordination and teamwork.
   3. Question: Can you provide an example of a time when you successfully trained a team member in stewarding duties? Answer: In a previous role, I identified a team member who showed potential but lacked experience in certain stewarding tasks. I developed a personalized training plan tailored to their learning style and provided hands-on coaching and guidance. Through consistent support and encouragement, the team member quickly acquired the necessary skills and became a valuable asset to the team.
   4. Question: How do you prioritize tasks in a fast-paced environment? Answer: Prioritizing tasks in a fast-paced environment requires a strategic approach. I start by assessing the urgency and importance of each task, considering factors such as guest needs and operational requirements. I then delegate tasks accordingly, ensuring that critical tasks are completed first while also managing time effectively to prevent bottlenecks and maintain efficiency.
   5. Question: How do you handle inventory discrepancies and ensure accurate stock management? Answer: When faced with inventory discrepancies, I conduct thorough investigations to identify the root cause, whether it be discrepancies in recording, theft, or spoilage. I implement measures to prevent recurrence, such as improving record-keeping procedures or enhancing security measures. Regular audits and stock checks are also conducted to maintain accurate inventory records and minimize discrepancies.
   6. Question: How do you motivate your team to maintain high standards of cleanliness and efficiency? Answer: Motivating the team involves recognizing and rewarding their efforts, providing constructive feedback, and leading by example. I foster a positive work environment where team members feel valued and empowered to take ownership of their work. By setting clear expectations, providing ongoing training and support, and celebrating achievements, I inspire the team to consistently deliver exceptional results.
   7. Question: Can you describe a time when you implemented a new process or procedure to improve efficiency? Answer: In a previous role, I noticed inefficiencies in our cleaning procedures that were impacting productivity. I proposed and implemented a streamlined cleaning checklist that prioritized tasks based on frequency and importance. This resulted in significant time savings and improved overall efficiency without compromising cleanliness standards.
   8. Question: How do you ensure compliance with food safety regulations in the kitchen? Answer: Compliance with food safety regulations is paramount in the kitchen. I ensure strict adherence to HACCP principles by implementing standard operating procedures, conducting regular hygiene inspections, and providing ongoing training to staff on proper food handling and storage practices. Additionally, I maintain comprehensive records and documentation to demonstrate compliance during audits.
   9. Question: How do you handle conflicts or disagreements within the team? Answer: Conflict resolution requires a diplomatic approach and effective communication skills. I address conflicts promptly and privately, allowing each party to express their concerns openly. I facilitate constructive dialogue and work towards finding mutually acceptable solutions. By fostering a culture of respect and collaboration, I encourage open communication and teamwork within the team.
   10. Question: What do you consider to be the most important qualities of a successful Chief Steward? Answer: A successful Chief Steward should possess strong leadership abilities, excellent communication skills, attention to detail, adaptability, and a commitment to excellence. They should be able to inspire and motivate their team, maintain high standards of cleanliness and efficiency, and effectively manage resources to achieve organizational goals.

   

   Wishing you the best in your application process! Travellers Beach Hotel & Club is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal employer and do not charge any application/recruitment fees.

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