Swahili Beach Resorts Is Hiring: 1 Housekeeper Job Vacancy

Job Title: Experienced Housekeeper

Hiring Organization: Housekeeper

Job Location – Locality: Diani-Ukunda

Location – Region: Mombasa, Kenya

Industry: Hospitality

Job Type: Full Time

Salary: KES 25,000 per month

Date Posted: 01/17/2024

At Swahili Beach Resorts, we pride ourselves on providing a luxurious destination for serious holidaymakers or business executives seeking ambient accommodation and unparalleled service in a serene atmosphere. We are currently on the lookout for a seasoned and skilled professional Housekeeper capable of maintaining our facilities with integrity and meticulous attention to detail.

Responsibilities

1. Cleaning Excellence:

• Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
• Ensure all rooms are meticulously cared for and inspected according to our high standards.

2. Accountability and Flexibility:

• Be flexible, reliable, and accountable for tasks/jobs assigned.
• Protect equipment and report any inadequacies promptly.

3. Reporting and Communication:

• Notify superiors of damages, deficits, and disturbances.
• Report left items, locked safes, and missing items to supervisors and reception.

4. Guest Interaction:

• Assess any amenities used by guests and promptly inform the reception for payment.
• Handle reasonable complaints/requests with professionalism and patience.

5. Inventory Management:

• Check stocking levels of all consumables and replace them as needed.
• Keep an inventory of all housekeeping supplies and regularly check and replenish it.

6. Safety Compliance:

• Adhere strictly to health and safety rules and be aware of any company-related practices.
• Ensure efficient and orderly management of cleaning, servicing, and repairing of guest rooms.

7. Linen Management:

• Be responsible for hotel linen, checking its movement, and distributing it to room attendants.

8. Overall Maintenance:

• Ensure all guestrooms, public areas, and back-of-the-house areas are clean and well-maintained.
• Provide the front office with a list of ready rooms for allotment to guests and DND rooms.

Requirements and Skills

• Diploma in hospitality.
• Proven 2 years’ experience as a Room Steward or Housekeeper.
• Ability to work with little supervision while maintaining a high level of performance.
• Customer-oriented and friendly demeanor.
• Excellent prioritization and time management skills.
• Capable of working quickly without compromising quality.
• Maintains a professional appearance and interacts positively with hotel guests.
• Efficient time management and ability to work well unsupervised.

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only, quoting the job title on the email subject (“Housekeeper”), to ahr@swahilibeach.com on or before 26th January 2024. Please ensure that all communication is in the English language.

Expert Tips To Be A Successful Applicant for Experienced Housekeeper

1. Tailor Your Resume: Highlight relevant skills and experiences in hospitality and housekeeping, showcasing your attention to detail and commitment to high standards.
2. Demonstrate Flexibility: Emphasize your ability to adapt to changing tasks and schedules, showcasing reliability and accountability.
3. Customer Service Showcase: Share specific examples of how you’ve handled guest complaints or requests professionally and patiently.
4. Highlight Time Management: Discuss instances where you’ve efficiently managed your time without compromising quality in previous roles.
5. Professional Appearance: Stress the importance of maintaining a professional appearance and positive interaction with hotel guests.
6. Linen Management Expertise: If applicable, provide examples of your experience in managing hotel linen and ensuring its proper distribution.
7. Inventory Control: Demonstrate your ability to manage housekeeping supplies by giving examples of your systematic approach to inventory control.
8. Safety Adherence: Share instances where you strictly followed health and safety rules in previous roles, underlining your commitment to a secure working environment.
9. Previous Experience: Showcase your 2 years’ proven experience as a Room Steward or Housekeeper.
10. Efficiency and Autonomy: Illustrate your capability to work well unsupervised, emphasizing your autonomous work style.

Note: Tailoring your application to these tips will greatly enhance your chances of standing out as a top candidate.

SAMPLE COVER LETTER for an Experienced Housekeeper

Dear Hiring Manager,

I am writing to express my interest in the Housekeeper position at Swahili Beach Resorts, as advertised. With a Diploma in hospitality and over two years of proven experience as a Room Steward, I am confident in my ability to contribute to the high standards and impeccable service for which Swahili Beach Resorts is renowned.*

I possess a keen eye for detail and a commitment to excellence in every aspect of housekeeping. My flexibility, reliability, and accountability have been evident in my past roles, where I successfully managed cleaning tasks, protected equipment, and promptly reported any issues.

In my previous position, I excelled in providing exceptional customer service, handling guest complaints professionally, and ensuring a positive guest experience. My time management skills allowed me to work efficiently without compromising quality, and my friendly demeanor contributed to maintaining a positive atmosphere.

With a solid foundation in hospitality, I am confident in my ability to maintain a professional appearance and interact positively with hotel guests. Additionally, I have experience in linen management and inventory control, ensuring the smooth operation of housekeeping tasks.

I am excited about the opportunity to bring my skills and dedication to Swahili Beach Resorts and contribute to the continued success of your esteemed establishment. Thank you for considering my application. I look forward to the possibility of discussing how my qualifications align with the needs of your team.

Sincerely,

[Your Full Name]

Frequently Asked Questions (FAQs) about the Experienced Housekeeper Position

1. What specific tasks are expected of an Experienced Housekeeper at Swahili Beach Resorts?

As an Experienced Housekeeper, your responsibilities include a variety of cleaning activities such as sweeping, mopping, dusting, and polishing. You are also accountable for reporting damages, deficits, and disturbances, ensuring guest rooms meet high standards, and managing hotel linen.

2. How can I demonstrate my flexibility and accountability in the application process?

Highlight instances in your previous roles where you successfully adapted to changing tasks and schedules. Emphasize your reliability in completing assigned tasks and promptly reporting any issues or inadequacies.

3. What customer service skills are essential for this position?

Showcase your ability to handle guest complaints and requests professionally and patiently. Provide specific examples of situations where you went above and beyond to ensure a positive guest experience.

4. Can you elaborate on the importance of time management in this role?

Efficient time management is crucial to ensure tasks are completed quickly without compromising quality. Share specific examples of how you’ve managed your time effectively in previous roles.

5. How should I emphasize my commitment to maintaining a professional appearance and positive guest interaction?

Highlight instances in your career where you consistently presented yourself professionally and interacted positively with hotel guests, contributing to a welcoming atmosphere.

6. What does the application process entail, and how should I apply for the Experienced Housekeeper position?

To apply, send your CV quoting the job title (“Housekeeper”) to ahr@swahilibeach.com on or before 26th January 2024. Ensure all communication is in English.

7. What are the specific qualifications required for the Experienced Housekeeper position?

Qualifications include a Diploma in hospitality and proven 2 years’ experience as a Room Steward or Housekeeper. The ability to work with little supervision and maintain a high level of performance is also essential.

8. Can you provide more details about linen management and inventory control responsibilities?

Linen management involves checking the movement and distribution of hotel linen to room attendants. Inventory control includes regularly checking and replenishing housekeeping supplies.

9. How important is safety adherence in this role, and how can I demonstrate my commitment to it?

Strict adherence to health and safety rules is paramount. Share examples of instances where you followed safety protocols, ensuring a secure working environment.

10. Is previous experience as a Room Steward or Housekeeper necessary for this role?

Yes, a proven 2 years’ experience as a Room Steward or Housekeeper is a requirement for this position.

Possible Experienced Housekeeper Interview Questions With Answers

1. How do you prioritize your cleaning tasks to ensure all rooms are well-maintained within the specified standards?

Answer: In my previous role as a Housekeeper, I prioritized tasks based on urgency and importance. I created a daily checklist, ensuring essential tasks were completed first and non-urgent tasks followed, maintaining a consistent level of cleanliness.

2. Can you provide an example of a challenging guest complaint you handled, and how did you resolve it?

Answer: I once encountered a situation where a guest was dissatisfied with the cleanliness of their room. I apologized sincerely, quickly addressed the issue, and ensured the room met the guest’s expectations. This proactive approach resolved the complaint, and the guest left with a positive impression.

3. How do you ensure the safety of yourself and others while performing cleaning duties?

Answer: Safety is a top priority in my work. I always use appropriate personal protective equipment, follow established safety protocols, and promptly report any safety hazards. This commitment ensures a secure environment for both guests and staff.

4. Describe a situation where you had to handle multiple cleaning tasks simultaneously. How did you manage your time effectively?

Answer: In a busy period, I had to handle multiple cleaning tasks simultaneously. I prioritized tasks, focused on efficient methods, and delegated responsibilities when necessary. This allowed me to meet deadlines without compromising the quality of my work.

5. How do you stay updated on industry-related practices and health and safety regulations?

Answer: I regularly participate in training sessions, workshops, and industry events to stay informed about the latest practices and regulations. Additionally, I actively seek relevant information through reputable sources to ensure compliance with industry standards.

6. Can you share an experience where you identified and reported maintenance work that needed to be addressed in guest rooms?

Answer: During routine inspections, I noticed a maintenance issue in a guest room. I promptly reported it to the maintenance department, ensuring the problem was resolved before the room was allotted to another guest. This proactive approach prevented any inconvenience to guests.

7. How do you handle situations where a guest leaves personal items in the room after checkout?

Answer: I follow established procedures by immediately reporting the left items to the supervisors and reception. I ensure the items are secured and inform the guest promptly, providing them with options for retrieval.

8. Describe your experience in managing hotel linen. How do you ensure efficient distribution and tracking of linen to room attendants?

Answer: In my previous role, I maintained a meticulous record of linen movement. I implemented a system for efficient distribution, regularly checking the inventory to ensure an adequate supply. This approach helped streamline the housekeeping process.

9. How do you handle situations where there is a shortage of housekeeping supplies?

Answer: I monitor the inventory regularly to anticipate supply needs. In case of a shortage, I promptly communicate with the relevant department for replenishment. This proactive approach ensures uninterrupted housekeeping operations.

10. Can you provide an example of a time when you went above and beyond to exceed guest expectations in your housekeeping duties?

Answer: There was a special occasion where a guest requested a surprise arrangement in their room. I took the initiative to create a personalized setup, exceeding their expectations. The guest was delighted, and this positive experience enhanced the reputation of the hotel.

We wish you the best in your application process! Swahili Beach Resorts is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application/recruitment fee.