Front Office Internship at iColo in Nairobi, Kenya

Front Office Internship at iColo in Nairobi, Kenya

SCHEDULE 1: Job Description

Duration: 6-Months

Company: iColo

Welcome to the Opportunity of a Lifetime!

iColo is your gateway to the tech world’s epicenter in East Africa. As a leading technology infrastructure company, we specialize in designing, constructing, and operating cutting-edge, carrier-neutral data centers. With a presence in Nairobi, Mombasa, and Maputo, we’re at the forefront of Africa’s digital revolution.

iColo.io is proud to be part of Digital Realty (DLR), a global powerhouse boasting over 285 data centers in 26 countries across 6 continents. Discover more about our exciting journey at https://www.icolo.io/ and join the conversation on LinkedIn and Twitter.

The Candidate

Are you a dynamic, detail-oriented individual with a passion for technology and Africa’s growth story? Do you thrive in a start-up environment? If so, we have the perfect opportunity for you. Join our team and be a part of building a pan-African Data Center colocation business.

Key Responsibilities

Front Office and General Office Management

• Be the face of iColo – facilitate facility access and welcome customers.
• Assist with petty cash management and reconciliation.
• Handle employee expense reports for reimbursement.
• Manage office calendars, travel arrangements, and event logistics.
• Efficiently handle telephone inquiries, visitors, and document filing.
• Maintain records of customer interactions and document filing.
• Oversee office supplies inventory.
• Ensure timely renewals of subscriptions and memberships.
• Respond to customer calls, explain solutions, and provide exceptional service.
• Log customer calls in the portal system.
• Assign tickets and calls to the appropriate queue.
• Collaborate with data center Facilities Manager and engineers to meet SLAs.
• Utilize customer portal and business tools effectively.
• Build strong relationships with customers and team members through open communication.
• Generate monthly Icolo Service Center reports.
• Resolve customer complaints and ensure timely resolution.
• Adhere to Data Center and company policies and procedures.

Required Skills & Experience

• Bachelor’s Degree in Business Administration/Communication or equivalent experience in customer service.
• IT background is a plus.
• Strong decision-making skills.
• Ability to meet deadlines and prioritize tasks.
• Familiarity with CRM systems.
• Customer-oriented with excellent communication skills.
• Proficiency in Portuguese and English (spoken and written).
• Ability to multitask effectively.

Good to Have

• Knowledge of IT and Networking.
• Quality-focused mindset.
• Market knowledge with basic data center understanding.
• Strong documentation skills.
• Exceptional listening and phone skills.
• Effective management of customer expectations.

Start Date: 09th October 2023

End Date: 06th April 2024

Expert Tips to Be a Successful Applicant

1. Show Your Tech Savvy: Highlight any IT or tech-related experience you have. For instance, mention any coursework, certifications, or projects that demonstrate your tech skills.
2. Emphasize Communication: Communication is key in this role. Provide examples of how you’ve effectively communicated with customers or within a team, showcasing your written and spoken language proficiency.
3. Prioritize Customer Service: Share stories of how you’ve gone the extra mile to satisfy customers. Demonstrating your customer-centric approach can set you apart.
4. Time Management: Describe situations where you successfully managed time, met deadlines, and juggled multiple tasks. This proves you can handle the fast-paced nature of this internship.
5. Familiarity with CRM: If you’ve used CRM systems before, mention it. Familiarity with such tools can give you a head start.
6. Tech Background: If you have a tech background, make sure to emphasize it. It’s a valuable asset in this role.
7. Language Skills: Highlight your proficiency in both English and Portuguese, especially if you’re bilingual.
8. Attention to Detail: Discuss experiences where your attention to detail made a difference, as this skill is crucial for tasks like bookkeeping.
9. Problem-Solving: Share instances where you’ve effectively resolved issues or complaints. This showcases your problem-solving abilities.
10. Team Player: Stress your ability to collaborate and build relationships. Give examples of times when you’ve worked well in a team.

Remember, your application is your first impression, so make it count. Good luck!