CUSTOMER SERVICE ASSISTANT – MERU

PURPOSE:

To provide administrative and technical support to the branch, captive, and independent intermediaries.

To deliver excellent customer service across all lines of business for all CIC subsidiaries.

PRIMARY RESPONSIBILITIES:

1. Compliance Checking

• Ensure agents comply with IRA regulations.
• Confirm necessary regulatory business licenses are in place.

2. Branch Administration

• Provide input for branch reports.
• Coordinate day-to-day administrative tasks.
• Maintain office cleanliness and equipment functionality.

3. Mail Handling

• Receive, stamp, scan, index, and distribute mail within and outside the branch.

4. Customer Communication

• Handle phone calls and visitors.
• Resolve customer queries through various channels.

5. Customer Service

• Assist with underwriting and claims issues.
• Escalate queries when needed.

6. Office Ambience

• Maintain a professional atmosphere within the office premises.
• Promote the organization’s customer service charter.

7. Quotations and Documentation

• Generate quotations in consultation with the Branch Underwriter and Branch Manager.
• Safeguard security documents.

8. Support and Event Participation

• Support CIC events within the branch territory.
• Assist in premium collection and renewal follow-ups.

9. Group Life Underwriting

• Handle claims and loading of schedules.

Key Skills, Knowledge, Experience, and Behavioural Competencies:

Academic and Professional Requirements:

• Education
  • Bachelor’s Degree in a relevant field
  • Computer literate in MS Office and other office applications
  • Part qualification in a relevant professional field would be an added advantage

Experience Required:

• Relevant experience: 1 year

Behavioural Competencies:

• Customer Focus
• Business Acumen
• Driving Innovation
• Driving Business Performance
• Negotiation and Influence
• Effective Communication

Leadership Competency:

• Planning and Organizing
• Accountability
• Quality Decision Making
• Building Partnerships
• Continuous Learning
• Emotional Intelligence
• Conflict Management

Special Position Requirements:

• Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification.

Expert Tips To Be A Successful Applicant:

If you possess the required professional and academic qualifications and are ready to take on the above responsibilities, kindly apply through the provided link: https://cic.co.ke/career/ clearly indicating the position you are applying for.

The application deadline is 7th August 2023. Only short-listed candidates will be contacted. If you do not hear from us by 6th September 2023, consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.