COMMISSION-BASED COLLECTION AGENT – MULTIPLE LOCATIONS – 2025

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• Position: Commission-Based Collection Agent (With a Retainer)
• Location: Eldoret, Nanyuki, Waiyaki Way, Karatina, Kericho, Nakuru, Kenya
• Type of Job: Commission-Based with Retainer
• Industry: Financial Services
• Experience Required: 1 Year
• Application Deadline: February 28, 2025
• Company: Tenakata Enterprises Limited
• Reporting To: Debt Collection Manager

JOIN OUR TEAM AS A COLLECTION AGENT AND MAKE AN IMPACT!

Are you an experienced Debt Collection Agent with a passion for helping businesses recover funds while maintaining positive customer relationships? If you thrive in a fast-paced environment and have a strong background in collections, this opportunity is for you!

This role is commission-based with a retainer, allowing you to earn based on your performance while having a secure base income. The position is available across multiple locations, providing flexibility and diverse engagement opportunities.

ABOUT TENAKATA ENTERPRISES LIMITED

Tenakata Enterprises Limited is a cutting-edge business technology platform designed to empower Micro, Small, and Medium Enterprises (MSMEs) in Africa. Our platform enables businesses to maintain accurate financial records, achieve financial literacy through expert support, and share their transactional information with financial institutions (FIs) to access credit for business growth.

We focus on people-first debt recovery, ensuring that outstanding payments are collected professionally while preserving strong customer relationships. By leveraging customer-centric strategies and advanced technology, we provide businesses with superior contact management solutions.

KEY RESPONSIBILITIES

• Monitor assigned accounts to identify outstanding debts.
• Develop strategic action plans for collecting overdue payments.
• Contact debtors via phone, email, and in-person visits to inquire about payment status.
• Negotiate payment plans and establish realistic payoff deadlines.
• Address customer complaints and concerns professionally.
• Investigate and resolve discrepancies related to payment records.
• Build trust relationships with debtors to facilitate future transactions.
• Regularly update account statuses in the internal database.

QUALIFICATIONS AND SKILLS

• Proven experience in debt collection.
• Ability to meet targets and work under tight deadlines.
• Familiarity with legal collection requirements and procedures.
• Proficiency in MS Office and database management.
• Excellent communication, negotiation, and persuasion skills.
• Strong interpersonal skills with a customer-focused approach.
• Confidence and professionalism while maintaining empathy and politeness.
• A high school diploma is preferred.

COMPANY CULTURE AND VALUES

At Tenakata Enterprises Limited, we believe in:

• Integrity: We handle collections with fairness and professionalism.
• Customer-Centricity: We maintain positive relationships with clients.
• Innovation: We utilize technology-driven solutions for efficient collection processes.
• Growth: We support MSMEs in accessing financial opportunities.
• Excellence: We strive to meet and exceed our clients’ expectations.

APPLY NOW FOR THE COLLECTION AGENT ROLE!

Are you ready to take on this exciting role and maximize your earnings while making a difference? Click the button below to apply today!

APPLY FOR JOB

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SAMPLE ATS-COMPLIANT COVER LETTER

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Your Email]
[Your Phone Number]
[Date]

Hiring Manager
Tenakata Enterprises Limited
[Company Address]
[City, State, ZIP Code]

RE: APPLICATION FOR COMMISSION-BASED COLLECTION AGENT POSITION

Dear Hiring Manager,

I am writing to express my interest in the Commission-Based Collection Agent position at Tenakata Enterprises Limited. With my strong background in debt collection, excellent negotiation skills, and ability to maintain positive client relationships, I am confident that I can contribute to your company’s success in recovering outstanding payments professionally and efficiently.

With over [X] years of experience in collections and financial services, I have successfully managed high-value debt portfolios, negotiated payment agreements, and utilized cutting-edge technology solutions to streamline collection processes. My expertise in MS Office, database management, and legal compliance enables me to handle accounts effectively while ensuring ethical standards.

Key highlights of my qualifications include:

• Proven ability to recover outstanding debts while preserving customer relationships.
• Excellent communication and persuasion skills, allowing for effective negotiations.
• Strong attention to detail and analytical mindset for investigating discrepancies.
• Goal-oriented approach, ensuring targets are met within strict deadlines.

I am excited about the opportunity to bring my expertise to Tenakata Enterprises Limited and assist in enhancing debt recovery efforts while maintaining the company’s customer-first approach. I look forward to the possibility of contributing my skills to your team and would welcome the chance to discuss my application further.

Thank you for your time and consideration. I am available at your convenience for an interview.

Sincerely,
[Your Name]

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